Privacy Policy

Effective Date: 6 February 2026

1. Our Commitment to Your Privacy

Thrive Perth/Rockingham ("we," "us," "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our websites, the Thrive Rockingham/Perth Directory, our AI & Automation Audits, and any other services we provide (collectively, the "Services"). By using our Services, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our Services to you. The types of information we may collect depend on the nature of your interaction with us.

Interaction Type

Information Collected

General Website Use

Your IP address, browser type, device information, and browsing behaviour (collected via cookies).

Directory Listing

Your name, business name, ABN, contact details (email, phone, address), and any other information you voluntarily provide for your public listing.

Audit & Advisory Services

Your name, contact details, payment information (processed by Stripe), and detailed business information you provide during consultations, interviews, and through questionnaires. This may include sensitive information about your business operations, finances, and employees.

Contact & Enquiries

Your name, email address, and the content of your message when you contact us via email or a contact form.

We will always collect personal information by lawful and fair means.

3. How We Collect Your Information

We collect personal information in several ways, including:

•Directly from you: When you fill out a form on our website, create a directory listing, purchase an audit, or communicate with us via email or phone.

•During Service Delivery: When you participate in an audit interview or provide us with documents and data related to your business.

•Automatically: When you browse our website, we use cookies and similar technologies to collect technical data about your device and browsing activity. You can manage your cookie preferences through your browser settings.

•From Third Parties: We may receive information from third-party services, such as when you make a payment through Stripe.

4. Why We Collect and How We Use Your Information

Our primary purpose for collecting your personal information is to provide you with our Services. The table below details the specific purposes for which we use your information.

Purpose of Use

Description

To Provide Services

To create and manage your directory listing, conduct audits, deliver reports, and provide advisory services.

To Process Payments

To process transactions for our paid Services. We do not store your full credit card details; they are handled securely by our payment processor, Stripe.

To Communicate with You

To respond to your enquiries, send you information about the Services you have purchased, and provide customer support.

For Direct Marketing

To send you promotional materials about our Services that we believe may be of interest to you. We will only do this with your explicit consent and in compliance with the Spam Act 2003 (Cth). You can unsubscribe at any time.

To Improve Our Services

To analyze website usage and user behaviour, helping us to improve our website, user experience, and service offerings.

5. Disclosure of Your Personal Information

We do not sell or trade your personal information. We may, however, disclose your information to trusted third parties who assist us in operating our business and providing our Services. These parties are contractually bound to keep your information confidential and secure.

•Service Providers: We use third-party platforms to deliver our Services, such as GoHighLevel for our website and CRM, and Stripe for payment processing. Your information will be shared with them to the extent necessary to perform these functions.

•AI Platforms: For our Audit Services, we may use third-party AI platforms to process and analyse business data you provide. We take steps to ensure these platforms have robust security and confidentiality measures in place.

•Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a law enforcement or government agency.

Cross-Border Disclosure

Some of our third-party service providers (such as GoHighLevel and AI platforms) may be located or have servers located overseas. When we disclose your personal information to overseas recipients, we take reasonable steps to ensure that your information is handled in accordance with the APPs.

6. Data Security and Storage

We take the security of your personal information very seriously. We implement a range of technical and administrative measures to protect your information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These measures include using secure servers, SSL encryption for data in transit, and restricting access to personal information to authorised personnel only.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by Australian law.

7. Your Rights and Access to Information

Under the Australian Privacy Act, you have the right to:

•Access your personal information: You can request a copy of the personal information we hold about you.

•Correct your personal information: If you believe any information we hold is inaccurate, incomplete, or out of date, you can request that we correct it.

To exercise these rights, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe. We may need to verify your identity before granting access or making corrections.

8. Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device, to enhance your browsing experience and help us analyze website traffic. Cookies help us understand user preferences and improve our site. You can choose to accept or decline cookies through your web browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Making a Complaint

If you believe we have breached the Australian Privacy Principles or have a complaint about our handling of your personal information, please contact our Privacy Officer in writing using the details below. We will investigate your complaint and respond to you within a reasonable period.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our website, and the changes will take effect from the "Effective Date" at the top of the policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer

Thrive Perth/Rockingham

ABN: 41654517804

Email: [email protected]

Phone: +61 483 926 404